Frequently asked questions

Before contacting our team, please take a few minutes to browse our FAQ section. Chances are you’ll find the answer to your question here more quickly!


What happens it I make a claim?

Insurance4Therapists will help you through the claims process and work with you to get a settlement from the insurer.

With our in-depth knowledge of the policy cover and our strong relationships with the insurer, we’re well placed to ensure that you and your business get back to normal as quickly as possible.

What is professional indemnity (or treatment) insurance?

There’s always a risk that someone could accuse you of making a mistake in your work. If they take you to court claiming that you caused them injury, our Professional Treatment cover will pay for you to defend or settle a court case saving you money and minimising disruption to your business.

What is public liability insurance?

There is always a risk that a member of the public could experience injury or damage to their property through your business. Should such an event occur, public liability (PL) insurance could help with the costs of defending or settling a court case.

Do I need both covers - PI & PL?

Professional Indemnity is the main cover included by default.

You can add Public Liability to your policy but this is optional.

My therapy is not on the list, what do I do?

If you're profession isn't on the list, that doesn't me we can't provide cover. When applying for a quote simply click add more therapies and put the therapy you wish to cover in a text box below.

How do I make a claim?

If you need to make a claim please immediately email us at

How do I make changes to the policy?

If you need to change anything on your policy please email us at

If you need to change your email address or password this can be done through your personal account. 

How do I make changes to the policy?

If you need to change anything on your policy please email us at

Why choose us

Online account

You always have access to your documents

Good value

We offer the most affordable policy on the market

Easy to manage

You can add or remove therapies at any time

Any Questions?

Get in touch with us if you have any queries and we will get back to you as soon as possible.

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